Frequently Asked Question

Protecting your card from unauthorized use is easy when you follow a few key tips. Here’s how to keep your card details safe and secure:

1. Keep Your Card in Trusted Hands Only
Avoid handing your card to strangers or anyone you don’t trust.

2. Never Share Your One-Time Password (OTP) or PIN
Your OTP or PIN are private. Sharing them could give someone access to your funds.

3. Monitor Your Transaction Alerts
Keep an eye on SMS alerts from your bank. These notifications can help you spot any unauthorized transactions immediately.

4. Review Your Card Statement Regularly
Make it a habit to check your statement for any unusual or unrecognized transactions. Early detection can prevent further misuse.

5. Update Your Bank with New Contact Details
Whenever you change your phone number or address, notify your bank to ensure you receive all security notifications.

6. Report a Lost Card Immediately
If you lose your card, contact your bank and cancel the card immediately. They can block it to prevent unauthorized use.

7. Act Quickly on Suspicious Transactions
If you notice an unusual transaction, call your card hotline immediately.

8. Contact Axaipay for Unusual Charges by Axaipay
Please reach out to support if you see a transaction from Axaipay that doesn’t seem right at . We’re here to help clarify and address any concerns.

Stay vigilant, and take control of your card security!